Question 1

Where are my tickets?

Accepted Answer

After completing your purchase, your tickets are sent to your email.
If you haven’t received them, please check your Spam folder or contact Nare, our Telegram support agent, to view all your available tickets in one place.

Question 2

Are mobile tickets accepted at event entry?

Accepted Answer

Yes! You can show your electronic ticket with the QR code on your mobile device at the entrance. No need to print it!

Question 3

I selected seats but didn’t complete the payment, and now the seats are no longer available on the map.

Accepted Answer

The system reserves the selected seats for 15 minutes to allow you to complete the purchase within that time. Simply return after 15 minutes and try again.

Question 4

I have a promo code for an event, how can I use it?

Accepted Answer

After selecting the seats, during the purchase process, enter the promo code in the "Promo" field and receive the corresponding discount.

Question 5

I have a screenshot of my tickets from right after I bought them. Can I use it to enter?

Accepted Answer

Yes, you can. However, it is preferable to have the tickets that were sent to your email address.

Tickets

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