Terms and conditions

ELECTRONIC CONTRACT PRESENTED TO CONSUMERS

The Consumer, who has accepted the offer posted on the eventhub.am electronic commerce domain, as well as its other subdomains (hereinafter referred to as the "Website") on the one hand, and "Dinno" CJSC (hereinafter referred to as the "Agent"), represented by Director Artyom Shamtsyan, acting on the basis of the company's charter, on the other hand, jointly and separately referred to as the "Parties" and/or "Party" respectively, have entered into this electronic contract presented to consumers (hereinafter also referred to as the "Agreement") regarding the following:

Key Definitions

1. 1.1. Unless directly stated otherwise from the text of the Agreement, the key definitions used in the Agreement have the following meanings:

   • Order - a duly submitted request by the Consumer through the Website to participate in the Performer's Event, indicating that the Consumer intends to enter into a transaction with the Performer and/or the Company as the Performer's agent for the purpose of purchasing Ticket(s) on the Website. The Ticket confirms the Performer's obligation to hold the Event on the date, time, and at the venue specified in the Ticket, and the Consumer's right to attend the Event.

   • Performer - an individual, legal entity, foundation, sole proprietor or any other type of organization that provides services to consumers, namely organizes an Event.

   • Company - "Dinno" CJSC, established in accordance with the legislation of the Republic of Armenia, TIN: 02889534, RA, Yerevan, Vazgen Sargsyan 2.

   • Event - an event organized by the Performer (conference, festival, concert, entertainment program, training, educational, etc.) for an indefinite circle of Consumers.

   • Consumer - any person who has accepted the offer posted on the eventhub.am website and the MyEventhub platform.

   • Website - the domain https://eventhub.am/, as well as any subdomain thereof, as well as the MyEventhub platform.

   • Bank Account - the active bank account of the Company/Performer.

   • Ticket - a record in the Website's system used as confirmation of a transaction and the Consumer's right to attend the Event. The sale of Tickets constitutes the conclusion of transactions between the Parties. Upon sale, the Ticket is provided to the Consumer in electronic or paper form containing the essential terms of the transaction.

2. 1.2. Other definitions present in the Agreement shall be interpreted in accordance with the legislation of the Republic of Armenia.

Subject of the Agreement

1. 2.1. The Company provides the Consumer with the opportunity to use the Website in accordance with the procedure and conditions established by the Agreement, and the Consumer undertakes to use the Website, when necessary, in accordance with the conditions established by this Agreement.

2. 2.2. Based on the Agreement, the Consumer has the opportunity to use the Website, in particular to obtain information about Events posted on the Website, as well as, by obtaining the opportunity to participate in Events, to place an Order, perform related actions, and receive a Ticket. In cases stipulated by relevant agreements concluded with Performers, the Company sells Tickets to Consumers.

3. 2.3. The Company is primarily not an organizer of Events or a service provider; however, if relevant service agreements exist, it may undertake to perform any part of the organization of an Event.

Rights and Obligations of the Parties

1. 3.1. The Consumer is obligated to:

2. 3.1.1. Duly fulfill the obligations assumed under the Agreement and the terms of the Agreement.

3. 3.1.2. Follow changes and additions to the Agreement each time upon accessing the Website, prior to using the services published on the Website.

4. 3.1.3. Strictly comply with and observe the rules of use of the Website.

5. 3.1.4. When using the services published on the Website, provide exclusively authentic, correct, and complete information and in no case mislead the Company and/or the Performer and/or any other third parties.

6. 3.1.5. Independently verify the Order details before placing the Order. The Consumer is responsible for the accuracy and legality of the data provided for placing the Order.

7. 3.1.6. Review the information about the Event before placing the Order. If the Consumer does not fully understand the conditions for holding the Event, including payment conditions, the Consumer undertakes to clarify them, including by using the contact means available on the Website.

8. 3.1.7. Independently review the conditions and rules related to payment methods.

9. 3.1.8. Withdraw from participating in the Event after placing the Order and paying for it - no later than three days before the Event date, except in cases where the Performer sets other conditions, which are additionally published by the Company in the Event information, and in case of no possibility of ticket returns - making a direct note about this. In cases related to ticket returns and refunds for tickets, communication between Consumers and Performers is ensured in the manner prescribed by clause 3.3.3 of the Agreement. All applications, complaints, claims, and/or messages of the Consumer related to the refund of amounts paid for Tickets must be sent in writing via email.

10. 3.1.9. Pay the cost of the Ticket (Order).

11. 3.2. The Consumer has the right to:

12. 3.2.1. Before registering the Order/purchasing the Ticket on the Website, receive complete, clear, and accurate information about the name of the event, location and date, start time and duration, type of Ticket, seat (if applicable), full price of the Ticket including all taxes and commissions, and conditions for use, exchange, and return of the Ticket.

13. 3.2.2. Receive confirmation of the Ticket purchase (electronic message) after making payment in the manner established by the Agreement.

14. 3.2.3 Request the cessation of processing of their data by the Company by submitting a written application to the Company.

15. 3.3. The Company is obligated to:

16. 3.3.1. Provide Consumers with services in accordance with the terms and provisions of the Agreement.

17. 3.3.2. Include in the information published on the Website about Events: general characteristics of the Event, dates and times, ticket sale prices and payment procedures, and information about the possibility or impossibility of ticket returns.

18. 3.3.3. Ensure that messages addressed to each other by Consumers and Performers using the services presented on the Website, including requests, complaints, and applications regarding the cancellation or postponement of Events, as well as ticket returns and refunds, are delivered/accessible to the addressees. At the same time, if the Consumer wishes to contact the Performer directly, the Company undertakes to assist the Consumer in establishing direct contact with the Performer by providing additional contact information, if available, beyond the information on the Website. To ensure this, the Company's contact information is presented in the "Contact Us" section at the bottom of the Website.

19. 3.3.4. Ensure the protection of Consumers' personal data and process them only for purposes permitted by law.

20. 3.3.5. Take possible technical and organizational measures to ensure the security of the Website.

21. 3.3.6. Ensure the publication of the amended version of the Agreement on the Website.

22. 3.4. The Company has the right to:

23. 3.4.1. Terminate, suspend, and/or block the Consumer's access to the Website if, in the Company's opinion, the Consumer's activities pose a threat to the Website and/or other Consumers and/or third parties, as well as if the Consumer violates the terms of the Agreement or other requirements of the Company.

24. 3.4.2 Reject the Consumer's Order in cases where the fulfillment of the Order has become impossible or inexpedient regardless of the Company's will, provided that the Consumer is refunded the entire amount paid.

25. 3.4.3. Unilaterally change the technologies and conditions of the Website's operation without prior notice to Consumers.

26. 3.4.4. Suspend the Website's operation, carry out maintenance work, and make modifications.

Order Placement and Ticket Receipt Procedure

1. 4.1. To place an Order, the Consumer must perform the following actions:

   • Select the Event on the Website,

   • Select the Ticket on the Event page,

   • Provide the required data on the payment page,

   • Confirm the accuracy of the entered information and place the Order by clicking the "Pay" button.

2. 4.2. The Company confirms the receipt and placement of the Order by sending a corresponding message to the email address specified by the Consumer at the time of placing the Order.

3. 4.3. If the Consumer needs to pay for the Order to participate in the Event, after confirmation the Website redirects the Consumer to the Order payment page. To pay for the Order, the Consumer selects the appropriate payment method indicated on the Website and makes the payment in accordance with the payment conditions. After Payment for the Order, the Company immediately sends the Consumer a message confirming receipt of the payment, after which it generates a Ticket, which is sent to the email address provided by the Consumer or displayed in the "My Tickets" section of the MyEventhub platform.

4. 4.4. The Consumer participates in the Event(s) under the conditions established by the Performer(s).

Liability of the Parties

1. 5.1. Information about Performers and Events posted on the Website is provided by the Performer and/or third parties and may be entered on the Website by the Company or directly by the Performer. Accordingly, the Company is not responsible for the authenticity, truthfulness, completeness of the posted information, as well as for damages caused to Consumers or other persons as a result of such information.

2. 5.2. The Company bears no responsibility for defamatory or indecent behavior by any persons using the Website against any person.

3. 5.3. The Company bears no responsibility for the non-fulfillment or improper fulfillment of the results of information posted on the Website by the Performer, as well as for any damage (material, moral, physical, etc.) caused to the Consumer or any other person during the holding of Events. All obligations related to the holding of Events and provision of services arise between the Consumer and the Performer and/or third parties. The Company also bears no responsibility for the existence and fulfillment of these obligations, except for the obligations it has assumed under the relevant agreements concluded with Performers.

4. 5.4. The Company does not guarantee that:

   • the Website will meet the Consumer's expectations and requirements;

   • any service, program, or information received through the Website will meet the Consumer's expectations and requirements; the Website will operate flawlessly and without technical problems.

5. 5.5. Part or all of the Website may periodically be unavailable due to technical upgrades, technical problems, correction of said problems, or maintenance work.

6. 5.6. The Consumer uses the Website, places Orders and makes payments at their own risk and responsibility, and the Company bears no responsibility for damages incurred by the Consumer, except in cases where such damage was caused by the Company's fault.

Personal Data

1. 6.1. In cases where the Consumer, at any stage of using the Website's services, enters their own or any third party's data (including personal data) or otherwise transfers/makes them accessible, the Consumer thereby gives their consent for the Company and the Performer to:

   • 6.1.1. Access all said data, collect, process, store, transfer, delete, and block such data, both using automated means and without them;

   • 6.1.2. Use all said data or any of them for the purpose of presenting the Consumer with marketing offers, informational and advertising messages;

   • 6.1.3. Contact the Consumer through each and all of the communication means indicated by them.

2. 6.2. The Consumer, when entering third-party data at any stage of accepting the public offer posted on the Website or otherwise making them accessible while using the Website, thereby confirms that they have obtained the consent of such third parties for providing/making accessible their data to the Company and the Performer, as well as for the processing of such data by the Company and the Performer in the manner established by these terms

3. 6.3. The Consumer's consent to the processing of data, including personal data, as established by these Terms, shall remain in effect until the Consumer withdraws such consent in the manner prescribed by the legislation of the RA. In the event the Consumer withdraws said consent, the Company and the Performer are obligated to cease processing the Consumer's personal data in compliance with the procedure established by RA legislation, unless otherwise provided by RA legislation.

Dispute Resolution

1. 7.1. The Agreement and all relations arising from it are governed by the legislation of the Republic of Armenia. Disputes arising between the Parties shall be resolved in accordance with the legislation of the RA.

2. 7.2. All disputes, complaints, disagreements, or claims related to the performance, termination, or invalidation of the Agreement shall be resolved by the Parties out of court through negotiations. The Party that has disputes and/or claims must send a message to the other Party at the email address support@eventhub.am, specifying the claims, complaints, and/or disagreements that have arisen. In case of failure to reach an agreement, disputes shall be resolved in the manner established by RA legislation.

Entry into Force and Amendment of Terms of the Agreement

1. 8.1. The Agreement, the final version of which is always posted on the Website at https://eventhub.am/terms-and-conditions, or on the MyEventhub platform, contains all the essential terms of the Agreement and constitutes an offer by "Dinno" CJSC to enter into an agreement with the Consumer under the conditions stated in the Agreement text. Thus, in accordance with Part 2 of Article 453 of the RA Civil Code, the text of the Agreement for the provision of services via the internet is considered a public offer.

2. 8.2. In accordance with Part 3 of Article 454 of the RA Civil Code, a proper acceptance of this offer is considered to be the performance of the following action by any third party:

3. 8.2.1. Entering information in the purchase form and confirming the authenticity of the data by clicking the "Pay" button.

4. 8.2.2. The Agreement is deemed concluded from the moment the "Pay" button is clicked.

5. 8.3. The Company may unilaterally terminate the Agreement at any time out of court, having previously and duly notified the Consumer thereof. In case of termination of the Agreement, amounts paid by the Consumer but not used shall be refunded to the Consumer. For the purposes of the Agreement, proper notification is considered to be the moment of posting a notice on the Website and/or sending it to the Consumer.

6. 8.4. The Parties agree under the Agreement that the Company may unilaterally make changes to the Agreement by posting the amended Agreement text at the address https://eventhub.am/terms-and-conditions on the Website. By using the Website, the Consumer agrees to the changes to the Agreement. In case of disagreement with the changes, the Consumer must cease using the Website.

Company Address and Other Requisites

1. Name: "Dinno" CJSC
   Legal Address: RA, Yerevan, Vazgen Sargsyan 2
   TIN: 02889534
   Bank: Ameriabank CJSC
   Account Number: 1570092352170100
   Director: Artyom Shamtsyan